Privacy Policy

Last Updated: July 2026

Mukunda Tech respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, submit an enquiry or communicate with our team.

This policy is intended to reflect applicable Indian data-protection requirements, including the Digital Personal Data Protection Act, 2023 and related rules as they come into force.

1. Information We Collect

We may collect the following information:

• Your name
• Phone number
• Email address
• Address or project location
• Property and electricity-consumption details
• Solar-system requirements
• Information submitted through contact, quotation or callback forms
• Messages sent through WhatsApp, email or telephone
• Website usage information, including IP address, browser type and visited pages
• Cookies and similar technologies

Please provide only information that is accurate and necessary for your enquiry.

2. How We Collect Information

We may collect information when you:

• Submit a website enquiry form
• Request a quotation, callback or site survey
• Contact us by telephone, WhatsApp or email
• Subscribe to updates or promotional communication
• Interact with our website or advertisements
• Enter into a service or installation agreement with Mukunda Tech

Where consent is required, we aim to obtain consent that is informed, specific and given through a clear affirmative action.

3. How We Use Your Information

Mukunda Tech may use your information to:

• Respond to enquiries and requests
• Understand your solar-energy requirements
• Arrange consultations, surveys or appointments
• Prepare estimates and quotations
• Design and deliver solar projects
• Provide installation and after-sales support
• Communicate project updates
• Process payments and maintain business records
• Improve our website, services and customer experience
• Send service-related or promotional communication where permitted
• Prevent fraud, misuse or security threats
• Comply with legal and regulatory obligations

We will not use your personal information for purposes that are unrelated to the reason it was collected unless permitted by law or supported by appropriate consent.

4. Legal Basis for Processing

We may process personal information based on:

• Your consent
• Steps requested by you before entering into a contract
• Performance of a service agreement
• Compliance with legal obligations
• Legitimate and permitted business purposes
• Other grounds allowed under applicable Indian law

You may withdraw consent for optional processing by contacting us. Withdrawal will not affect processing already completed lawfully.

5. Sharing of Information

We may share information only when reasonably necessary with:

• Employees and authorised representatives
• Installation teams and project partners
• Solar-product manufacturers and suppliers
• Payment, hosting, communication and technology providers
• Professional advisers, auditors or insurers
• Government agencies or authorities when legally required
• Business successors in connection with a merger, restructuring or transfer

We do not sell or rent personal information to third parties.

Service providers receiving personal information are expected to use it only for the assigned purpose and maintain suitable confidentiality and security.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Remember visitor preferences
• Understand website traffic
• Measure page performance
• Improve functionality
• Support advertising and remarketing activities

You can restrict or disable cookies through your browser settings. Certain website features may not work correctly when cookies are disabled.

7. Data Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

Applicable Indian law requires organisations handling personal data to use reasonable safeguards against personal-data breaches.

However, no internet-based transmission or storage system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to enquiries
• Provide requested services
• Complete projects and warranties
• Maintain accounting and contractual records
• Resolve disputes
• Meet legal and regulatory obligations

When information is no longer required, we may securely delete, anonymise or archive it in accordance with applicable requirements.

9. Your Privacy Rights

Subject to applicable law, you may request to:

• Access information held about you
• Correct inaccurate or incomplete information
• Update your contact details
• Withdraw consent
• Request deletion of information that is no longer required
• Raise a complaint about how your data is handled
• Opt out of promotional communication

Some requests may be limited where retention or processing is required for contractual, legal, security or record-keeping purposes.

To exercise your rights, contact Mukunda Tech using the details below. We may ask for reasonable verification before processing a request.

10. Marketing Communications

We may send information about solar products, services, offers or project updates when you have requested such communication or where otherwise permitted.

You may opt out at any time by:

• Using an unsubscribe option where available
• Replying with an opt-out request
• Contacting us by phone or email

You may continue to receive essential transactional or service-related messages.

11. Third-Party Links

Our website may include links to external websites, platforms or services. Mukunda Tech does not control their privacy practices and is not responsible for their content, security or policies.

Please review the privacy policy of any third-party website before sharing personal information.

12. Children’s Privacy

Our services are intended primarily for adults, property owners and business representatives. We do not knowingly collect personal information directly from children without appropriate consent or lawful authorisation.

Please contact us if you believe a child has submitted personal information through our website.

13. Changes to This Privacy Policy

Mukunda Tech may update this Privacy Policy to reflect changes in:

• Our services
• Website functionality
• Business practices
• Technology
• Legal or regulatory requirements

The revised policy will be published on this page with an updated effective date.

14. Contact Us

For questions, corrections, consent withdrawal or privacy-related complaints, contact:

Mukunda Tech
JC-6/1, Aswininagar, Baguiati
Kolkata, West Bengal – 700159
Phone: +91 92300 67666

For production use, add your official privacy email address and have the final policy reviewed by a qualified Indian legal professional.