Terms of Service

Last Updated: July 2026

Welcome to the Mukunda Tech website. These Terms of Service govern your access to and use of our website, enquiry facilities, quotations, products, solar installation services and related support.

By using this website, submitting an enquiry, requesting a quotation or engaging Mukunda Tech for any product or service, you agree to these Terms. Please read them carefully.

1. About Mukunda Tech

Mukunda Tech provides solar energy products, consultation, system planning, installation and related renewable-energy services for residential, commercial and industrial customers.

Registered contact details:

Mukunda Tech
JC-6/1, Aswininagar, Baguiati
Kolkata, West Bengal – 700159
Phone: +91 92300 67666

2. Acceptance of Terms

By accessing this website or using our services, you confirm that:

• You are legally capable of entering into an agreement.
• The information you provide is accurate and complete.
• You will use the website and services only for lawful purposes.
• You agree to comply with these Terms and applicable Indian laws.

Electronic communications and agreements may have legal validity under Indian law. Section 10A of the Information Technology Act, 2000 recognises that a contract is not unenforceable merely because electronic records were used in its formation.

3. Website Information

The information displayed on this website is provided for general guidance. We make reasonable efforts to keep product descriptions, service details, images and other content accurate and updated.

However:

• Images may be illustrative.
• Product specifications may change.
• Availability may depend on stock and location.
• Prices shown online may be indicative.
• Estimated savings may vary between customers.
• Website information does not replace a formal site survey or written quotation.

A binding service commitment is created only after Mukunda Tech issues and accepts a written quotation, work order, agreement or invoice, as applicable.

4. Enquiries and Quotations

Customers may contact Mukunda Tech through forms, telephone, email, WhatsApp or other approved channels.

A quotation may be based on information such as:

• Property type and location
• Roof area and structural condition
• Electricity consumption
• Sanctioned electrical load
• Preferred system capacity
• Grid availability
• Battery requirements
• Installation conditions

Initial estimates may change after a physical inspection, technical assessment or confirmation of material requirements.

Unless otherwise stated, a quotation is valid only for the period mentioned in it.

5. Site Survey and Technical Assessment

Solar-system suitability depends on several technical factors, including:

• Roof direction and available area
• Shading and sunlight exposure
• Structural strength
• Existing electrical infrastructure
• Grid and net-metering conditions
• Safety requirements
• Access to the installation area

Mukunda Tech may revise or decline a proposed installation when the site is unsafe, technically unsuitable or materially different from the information initially provided.

The customer must disclose known structural, electrical, ownership or access-related issues before work begins.

6. Products and Services

Mukunda Tech may provide or arrange:

• Solar photovoltaic systems
• On-grid solar systems
• Off-grid solar systems
• Hybrid solar systems
• Solar inverters
• Battery-storage solutions
• Mounting structures
• Electrical components
• Site surveys
• System design
• Installation and commissioning
• Testing
• Maintenance and support
• Net-metering or subsidy-related assistance, where applicable

The exact scope of work will be stated in the relevant quotation, purchase order or service agreement.

7. Prices, Taxes and Additional Charges

All prices are subject to:

• Applicable GST and government taxes
• Product availability
• Transportation requirements
• Site accessibility
• Installation complexity
• Structural or civil work
• Electrical upgrades
• Government fees
• Metering or approval charges

Charges for work not included in the accepted quotation may be billed separately after customer approval.

Mukunda Tech may revise prices before an order is confirmed. Prices will not normally be changed after written confirmation unless the customer changes the scope or unforeseen site conditions create additional requirements.

8. Payment Terms

Payment schedules will be stated in the quotation, invoice or project agreement.

Depending on the project, payment may include:

• Booking or advance payment
• Material-dispatch payment
• Installation-stage payment
• Final payment after commissioning

The customer must make payments through authorised channels and retain payment receipts.

Mukunda Tech may delay procurement, delivery, installation, commissioning or handover if an agreed payment is overdue.

Ownership of supplied products may remain with Mukunda Tech until all outstanding amounts are paid, where permitted by law and stated in the agreement.

9. Order Cancellation

Cancellation terms may depend on the project stage.

Before material procurement, cancellation may be accepted subject to administrative or survey charges.

After products have been ordered, customised or dispatched, the customer may be responsible for:

• Supplier cancellation charges
• Transportation expenses
• Restocking charges
• Customisation costs
• Work already completed

Advance payments may be non-refundable where clearly stated in the quotation or where expenses have already been incurred.

Nothing in this section is intended to remove any non-waivable consumer right available under applicable law. The Consumer Protection Act, 2019 provides a statutory framework for protecting consumer interests and resolving consumer disputes in India.

10. Delivery and Installation Timelines

Any delivery or completion date is an estimate unless expressly confirmed in writing as fixed.

Timelines may be affected by:

• Product availability
• Weather conditions
• Transportation delays
• Site readiness
• Customer approvals
• Electrical shutdown availability
• Government permissions
• Distribution-company procedures
• Net-metering approvals
• Events beyond reasonable control

Mukunda Tech will make reasonable efforts to communicate material delays but is not responsible for delays caused by third parties, authorities or force-majeure events.

11. Customer Responsibilities

The customer agrees to:

• Provide accurate project and contact information.
• Confirm ownership or legal authority over the site.
• Provide safe and reasonable site access.
• Keep the installation area clear.
• Obtain permissions that are assigned to the customer.
• Inform us about concealed wiring, pipelines or structural risks.
• Follow operational and safety instructions.
• Make agreed payments on time.
• Avoid unauthorised modification of installed equipment.
• Notify us promptly about faults or damage.

The customer is responsible for losses caused by inaccurate information, unsafe conditions or unauthorised interference with the system.

12. Government Subsidies and Net Metering

Mukunda Tech may assist customers with information or documentation related to subsidy, net metering or government solar programmes.

However:

• Eligibility is determined by the relevant authority.
• Approval is not guaranteed.
• Subsidy amounts and rules may change.
• Processing times are controlled by government bodies or distribution companies.
• The customer must provide accurate and complete documents.
• Mukunda Tech is not responsible for rejection or delay outside its control.

Unless expressly stated in writing, subsidy amounts should not be treated as an immediate reduction in the project price.

13. Performance and Savings Estimates

Solar generation and financial savings depend on factors including:

• Weather and seasonal sunlight
• Panel orientation and shading
• System capacity
• Equipment efficiency
• Maintenance
• Grid availability
• Electricity tariffs
• Customer consumption patterns
• System downtime
• Regulatory changes

Any generation, savings or payback figures are estimates and not guaranteed outcomes unless a specific performance commitment is included in a signed agreement.

14. Warranties

Products may be covered by manufacturer warranties. Warranty periods and conditions vary by product and brand.

Installation workmanship may be covered separately where stated in the quotation or service agreement.

Warranty coverage generally does not include:

• Accidental damage
• Misuse or negligence
• Unauthorised repair or modification
• Damage caused by animals or pests
• Theft or vandalism
• Fire, flood, lightning or extreme weather
• Structural movement
• Grid voltage problems
• Failure to follow maintenance instructions
• Consumable components
• Normal wear and tear

Warranty claims may require invoices, serial numbers, photographs, inspection and manufacturer approval.

Mukunda Tech does not extend a manufacturer warranty beyond the terms offered by the manufacturer unless expressly agreed in writing.

15. Maintenance and After-Sales Support

Routine cleaning, inspection and maintenance may be necessary to maintain system performance.

Maintenance services are included only when specifically mentioned in the project agreement or an annual maintenance contract.

Customers should report faults promptly and avoid attempting repairs unless instructed by authorised personnel.

Service response times may depend on location, technician availability, product availability and the nature of the issue.

16. Intellectual Property

All website content, including:

• Text
• Graphics
• Logos
• Icons
• Layouts
• Photographs
• Videos
• Design elements
• Documents

is owned by Mukunda Tech or used with permission.

You may not copy, reproduce, modify, publish, distribute, sell or commercially exploit website content without prior written permission.

You may download or print limited content only for personal and non-commercial use.

17. Acceptable Website Use

You must not:

• Use the website for unlawful activity.
• Submit false or misleading information.
• Attempt to gain unauthorised access.
• Introduce viruses or malicious code.
• Interfere with website operation.
• Scrape or extract data without permission.
• Impersonate another person or company.
• Misuse enquiry forms for spam or harassment.
• Infringe intellectual-property rights.

Mukunda Tech may restrict access where misuse is suspected.

18. Third-Party Products and Services

Our projects may involve third-party manufacturers, suppliers, payment providers, logistics companies, government portals or distribution companies.

Mukunda Tech is not responsible for third-party websites, policies, outages or actions beyond our reasonable control.

References to third-party brands do not imply ownership or endorsement beyond the relevant commercial relationship.

19. Limitation of Liability

To the extent permitted by law, Mukunda Tech will not be liable for indirect, incidental, special or consequential losses, including:

• Loss of profits
• Loss of business
• Loss of data
• Loss of anticipated energy savings
• Interruption caused by grid failure
• Delays caused by authorities
• Third-party product failures outside our contractual responsibility

Where liability cannot lawfully be excluded, it will be limited according to applicable law and the specific contract governing the product or service.

Nothing in these Terms excludes liability that cannot legally be excluded or restricted.

20. Indemnity

You agree to indemnify Mukunda Tech against reasonable losses, claims, damages and expenses arising from:

• Your unlawful use of the website
• Your breach of these Terms
• False information provided by you
• Unauthorised interference with installed equipment
• Your violation of another party’s rights

This provision applies only to the extent permitted by law.

21. Force Majeure

Mukunda Tech will not be responsible for failure or delay caused by events beyond reasonable control, including:

• Natural disasters
• Floods or severe weather
• Fire
• Epidemics
• War or civil unrest
• Government restrictions
• Labour disruption
• Transportation interruption
• Grid failure
• Supply-chain disruption
• Shortage of products or raw materials
• Internet or communication outages

Obligations will resume when reasonably possible after the event ends.

22. Complaints and Dispute Resolution

Customers should first contact Mukunda Tech so that we can attempt to resolve the concern directly.

Please provide:

• Your name and contact number
• Invoice or quotation reference
• Project address
• Description of the issue
• Relevant photographs or documents

Consumers may also use remedies available under Indian consumer-protection law. The Government of India’s National Consumer Helpline provides channels for consumers to register and track grievances.

23. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer-protection rights and mandatory jurisdiction rules, disputes will be subject to the jurisdiction of competent courts in Kolkata, West Bengal.

24. Changes to These Terms

Mukunda Tech may update these Terms to reflect changes in services, business practices, technology or legal requirements.

Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of the website after publication means you accept the updated Terms.

Changes to an already confirmed project will be governed by the signed quotation, work order or agreement applicable to that project.

25. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

26. Entire Agreement

These Terms, together with the accepted quotation, invoice, work order, warranty conditions and Privacy Policy, form the agreement between Mukunda Tech and the customer regarding the relevant website use or service.

Where there is a conflict, the signed project-specific agreement will generally take priority.

27. Contact Us

For questions about these Terms or our services, contact:

Mukunda Tech
JC-6/1, Aswininagar, Baguiati
Kolkata, West Bengal – 700159
Phone: +91 92300 67666